Shipping, Refund & Return Policy

Last Updated: October 19, 2026

Thank you for shopping with Orion’s Apothecary! We appreciate your support and want you to have a positive experience with every order. Please review our shipping, return, and refund policies below.

1. Order Processing & Shipping
We generally process and ship orders within 3 business days of purchase. Business days exclude weekends and applicable holidays.

Once your order has shipped, delivery times depend on the shipping method and destination. Shipping and delivery estimates are not guaranteed and may be affected by carrier delays or circumstances beyond our control.

Please ensure your shipping address is correct when placing your order. Orion’s Apothecary is not responsible for delays caused by incorrect or incomplete shipping information.

2. Returns & Refund Eligibility
At Orion’s Apothecary, we want you to be satisfied with your purchase.

We offer refunds for unopened products requested within 10 days of delivery. To qualify for a refund, products must be unused, unopened, and in their original packaging.

For health, safety, and hygiene reasons, opened or used products are generally not eligible for return or refund, except where required by applicable law.

3. How to Request a Return or Refund
To request a return or refund, please contact us through the contact information provided on our website within 10 days of receiving your order.

Please include your order number and the product you wish to return. We will provide instructions for the next steps.

Please do not send products back before receiving return instructions.

4. Refund Processing
Once an eligible return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your payment provider or financial institution to process the refund. Refunds can take 10 or more business days to return to the payment method used.

Original shipping charges and return shipping costs are non-refundable unless otherwise required by law or agreed upon by Orion’s Apothecary.

5. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and a description of the issue. Photos may be requested to help us resolve the matter.

We will work with you to determine an appropriate resolution in accordance with applicable law.

6. Contact Us
If you have questions about shipping, returns, or refunds, please contact Orion’s Apothecary via email: info@orionsapothecary.com